The founder of the swimwear brand advised us there were many issues including incorrect orders being sent out, no responses from customer services and high costs with very little transparency.
Action + Outcome
We had a few in-depth meetings with the founder to get a good understanding of her business and advised the specific solutions we had in place to ensure she would not have the bad experience again. We have a full inventory management system with bar-codes and scanning pick system to ensure 99% pick accuracy. We have a dedicated account manager with a direct line service, so there would be no call centres and ensured that if she wanted to get hold of customer support she could. Furthermore, we provided a clear pricing structure with all costs explained so there was no room for uncertainty.
As soon as the founder of the swimwear company agreed to move, we were very swift in getting her goods across to our warehouse and had everything set-up ensuring very minimal disruptions were caused. We arranged the courier transit from the old fulfilment warehouse across to ours and had the goods all set-up ready to fulfil orders within a week. Customer was delighted with our service and continues to have steady growth in her business having the peace of mind that the fulfilment element of her business is being taken care of so she can focus on other elements to continue growth.
Services provided:
- Warehouse fulfilment - Pick + Pack
- Storage
- UK + International exports
